Overview
Business strategies and IT systems which underpin them are severely limited if users are unable to fulfill their promise by utilizing effectively the computer systems. It is at this point that professional IT training comes into its own. Traditional training techniques form a good basic knowledge for the IT trainer but do not cover the unique environment in which this type of training takes place. The aim of this focused 1-day course is to prepare the IT trainer for these special circumstances.
Prerequisites
Familiarity with standard training techniques gained from a training environment or by attendance on a "Train the Trainer" course.
Course duration
1 Day(s)
Course outline
Making IT Interesting
Individuals' Expectations and Fears
Technical Problems
Mixed Groups
" KISS" in Explanations, Examples and Practicals
Generating Rapport and Maintaining Interest
Balancing Telling and Doing
Dealing with Expectations
Overcoming Technofear
Using Equipment to Legitimate a Lack of Understanding
Dealing with Luddite Attitudes
Running Practical Sessions
Dealing with Keyboard Fiddlers
Minimising the Effects of Systems Failure
Disparate Range of Skills and Experiences
Handling the Mixed Status Environment
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