Overview:

Do manners matter? You bet. A company without common courtesies experiences more employee turnover, more EEOC expenses and more time spent on paperwork related to complaint issues. On an individual level, when you don’t use manners and common courtesy, it shows a lack of consideration and professionalism. People then make judgments about you regardless of your abilities. This program provides guidelines for common business etiquette, how to show respect for yourself and others, how to establish positive connections with anyone, and how to choose polite and positive responses to rude behavior.

Audience:

Individuals interested in increasing their professionalism and creating a better, more pleasant working environment.

Prerequisites

None.

Course duration:

1 day

Course outline:

1. Manners and Courtesy Matter

• Etiquette and professionalism go hand-in-hand
• Setting expectations