Civility in the Workplace : Leadership Development Training

Civility in the Workplace

Overview:

It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork.

Audience:

Management and HR Professionals

Prerequisites

None.

Course duration:

1 day

Course outline:

1. Understand the Problem

What is uncivil behavior?
Deal with difficult personalities
Real-world application
Who is a target?
Overcome the �victim� mentality
Recover and move forward

2. Benefit From Experience: Strategies to Prevent Uncivil Behavior

Identify the warning signs
Risk Assessment: how safe is your workplace?
Create a change in perspective
Effectively resolve conflict
Check, balance, and reframe communication
Develop a community of shared trust
Successfully handle false alarms

3. Make it Official

Discipline and discharge with confidence
Stay within the law
Limit company liability with policies and procedures