Overview:

Conflict is inevitable, but if left unchecked it can be highly destructive within an organization. This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator.

Audience:

Management and HR Professionals

Prerequisites

None.

Course duration:

1 day

Course outline:

1. Understanding conflict

• Rational vs. emotional orientation