Overview:

Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.

Audience:

Management and HR Professionals

Prerequisites

None.

Course duration:

1 day

Course outline:

1. The communication process

• Encoding, decoding and sending
• Communication model flow chart
• Identifying your filters