Description

In today's competitive environment, customer service is often the key that sets a successful company apart from others. This program ensures that your customer interactions will result in satisfied, happy customers by providing skills to manage all types of customer calls and situations.

Audience

Customer Service Professionals

Prerequisites

None.

Duration

Half Day

Course outline

1. Customer service over the phone

• Developing a service centered attitude
• Build rapport
• Components of customer service
• Identify your role
• Role practice
• Use proper etiquette
• Listen skillfully
• Role plays