Overview:
Awareness and acceptance of difference within an organization creates an environment of cohesion and collaboration; two essential components in order to be productive. In this course participants will identify the components of cultural competencies in the workplace. They will work together to create a cultural competency profile including personal goals to empower individuals to practice acceptance within their environment. Participants will leave this course with more understanding of others cultures and traditions, while also learning positive techniques to generate awareness within their organization.
Audience:
Managers or HR Professionals
Prerequisites
None.
Course duration:
1 day
Course outline:
1. Cultural competency skills
- What is cultural competency?
- Elements of cultural competence
- Awareness of self
- Identifying common dimensions
- Examining your own culture
2. Generating awareness about the world around us
- Developing your cultural awareness
- Dimensions of cultural awareness
- Five senses activity
- How values differ among cultures
- Recognizing norms and values
- Acknowledging differences
3. Effective communication skills
- Build rapport
- Communicate with your entire body
- Techniques for giving feedback to ensure understanding
- Techniques for receiving feedback
- Hall's patterns of communication
- Cross-cultural negotiating
4. Respectful behaviors
- Building bridges
- Behaviors that support cultural competency
- Handling sensitive situations
- Case study practice
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