Business Skills Training Overview
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative.
Courses Objecties:
You will practice skills and apply principles for providing customer service remotely, via telephone and the web.
Prerequisites
Written communication and typing skills; familiarity with telephone, email, and web-based communication tools.
Target Student;
New employees in a telephone or electronic-based customer service role in any industry, or current employees in this role in need of developing these skills.
Hardware Requirements
Software Requirements
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Performance-Based Objectives:
Upon successful completion of this course, students will be able to:
Course duration
1 Day
Business Skills Training outline
Lesson 1: Managing the Customer's Initial Contact
Lesson 2: Addressing Customer Issues
Lesson 3: Closing Communications