Business Skills Training Overview
You will explore methods for dealing with common difficult customer interactions.
Courses Objecties:
Upon successful completion of this course, students will be able to:
Prerequisites
To ensure your success, we recommend you first take the following courses, or have equivalent knowledge:
Target Student;
This course is intended for customer service representatives and any client-facing employee who needs to cope with challenging customer situations, either directly or indirectly. This course is also highly useful to customer service managers, who need to be aware of the potential difficult situations in the field and have a standard means of addressing them.
Hardware Requirements
Software Requirements
Each computer requires the following software:
Delivery Method:
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Course duration
1.0 Day(s)
Business Skills Training outline
Lesson 1: Establishing a Solid Customer Relationship
Lesson 2: Overcoming Communication Issues
Lesson 3: Resolving Challenging Situations