Overview:

Stony Point developed this class to teach students the basics of implementing Salesforce Communities. A student in this class will learn how to properly configure Salesforce Communities to ensure a secure and effective experience for all Community Users.

A senior instructor with many years of real world Salesforce consulting experience delivers this class. The instructor will cover all the basic concepts of implementing and configuring Salesforce Communities in addition to sharing best practices.

The class will introduce all the key concepts necessary to properly configure a Salesforce Community including, but not limited to: Security Settings, Portal Licenses, Custom Profiles, Sharing Settings, Organization Wide Defaults, Roles & Role Hierarchy, Branding, Community Configuration, Deployment, and Community User Management.

Each student will be given a learning environment to participate in hands-on exercises during the class. The students will be able to use that learning environment indefinitely after the class without any additional fees.

Audience:

This is a technical class geared towards system administrators, developers, and business analysts who are already familiar with the administrative functionality of Salesforce

Course duration:

1 day

Course outline:

• Agenda and course overview
• Introduction to GenWatt
• Setting up a practice site
• Salesforce Communities overview
• Enabling communities
• Role hierarchies within a community
• Creating a customer community
• Configuring a community