Interactive Interviewing : Leadership Development Training

Interactive Interviewing

Overview:

When your job demands that you split your concentration between inputting information accurately into a computer while interacting with a real, live person who deserves your full attention, what do you do? This program shows you how to build rapport and put clients at ease, keep the client engaged as you input information into the computer, deliver bad news in a way that minimizes negative reactions and deal constructively with other people�s anger. In turn, you will have increased confidence in your assessments and interviews, and faster and more thorough results for your clients.

Audience:

HR Professionals

Prerequisites

None.

Course duration:

Half day

Course outline:

1. Introduction

Benefits of interactive interviewing skills

2. Conduct the interview effectively

Build rapport
Helping the client to be responsive
Keeping the client engaged
Ensure understanding
Balancing your attention between the client and the computer

3. Spotting potential inconsistencies or dishonesty

Through body language, gestures and tone of voice

4. Handling negative reactions

Recognizing signs of escalating emotions
Statements to use
Statements to avoid
De-escalate and drain the emotion
Special situations
When the computer result doesn�t match what you know the outcome should be, based on your experience
When to involve your supervisor