Interviewing Skills for IT Professionals

Overview

This interactive workshop provides an opportunity to learn the different phases of interviewing: preparation and planning, conducting an interview, and follow-up. It also provides role-playing exercises that enable participants to apply and refine their interviewing skills. NOTE: This course does not cover recruitment interviewing.

Prerequisites

None

Audience

IT professionals who gather and assess information. The workshop can be customized for other professionals.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format

Presentation
Written Exercises
Interactive Activities

Objectives

After this course a student should be able to

Evaluate the importance of interview planning and preparation
Describe techniques for effective information gathering
Design questions to facilitate the interview process
Develop interview goals and define outcomes
Structure and conduct interviews
Identify interpersonal factors that can contribute to successful interview

Course outline

Introduction
Positioning Interviewing Skills
Planning and Preparation

Planning
Collecting information
Reviewing charts
Preparing to interview
Compiling questions
Reviewing questions

Conducting the Interview

Interviewing skills
Preparing to interview
Conducting the interview
Reviewing the interview

Following the Interview

Follow-up actions
Evaluating information
Cross-checking information

Conclusion

Post-workshop assessment