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Lotus Domino 7 Mail Administration
Lotus Training Overview

During this course you will configure traditional Notes Mail as well as standards-based SMTP mail transfer and delivery. You will set up several mail clients, including Notes, Internet mail (POP/Outlook Express), Domino Access for Microsoft Outlook, and a browser for WebMail and Domino Web Access.

This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory Catalog, and how to make them available via Directory Assistance. It also covers the configuration of Domino to support LDAP requests.

This course also covers mail security for both Notes and Internet mail clients, including the use of X.509 certificates for digital signing and encryption.

Lotus Training Learning Objectives

In this course, you will learn how to:

  • configure intranet and Internet mail routing using the NRPC and SMTP protocols
  • set up Notes to send and receive mail, set up an Internet mail client to send mail via SMTP and retrieve mail via POP3 or IMAP4 protocols, use a browser to access mail via WebMail or Domino Web Access, and configure Domino Access for Microsoft Outlook
  • utilize the various directory types for mail addressing as well as for mail transfer and delivery
  • configure the Domino Server to support name and address book lookups by Internet mail clients using LDAP
  • configure the NRPC and SMTP Router controls and restrictions to improve routing performance and reduce unsolicited email
  • utilize Notes Mail security features and serve as your own Internet Certificate Authority, create server and client X.509 digital IDs, enable SSL, and digitally sign and encrypt mail sent to Internet mail clients
  • support Notes Calendar and scheduling, including inter-domain resource reservations
  • configure Notes Mail to use a Shared Object Store
  • reduce Mail database size through server-based archiving and by applying a Single Copy Template
  • manage Notes Mail files using the Administration Process
  • utilize mail monitoring, tracking, and journaling features
  • monitor and troubleshoot mail transfer and delivery.
Lotus Training Audience

This course is part of a series of Domino administration training courses. Follow these paths to master all aspects of administering the Domino Server, Lotus Notes, and other clients:

Domino Designer 7: Basic Notes Applications provides the base knowledge for this additional training:

Client Track

  • Configure Domino to use DB2 as a database engine and build applications that access relational data, DB2 for Domino 7 Administrators and Developers.
  • Specialize in programming Notes applications to respond to built-in user interface features, Domino Designer 7: Special Notes Features.
  • Convert an application written for Notes clients to be used in browsers, Domino Designer 7: Basic Browser Applications.
  • Provide data to cutting-edge Web applications, Domino Designer 7: Web Agents and Web Services.
Language Track. These languages apply to both Notes and browser clients:

  • Learn sophisticated application techniques that fully exploit the formula language in Domino Designer 7: Formula Language.
  • Develop sophisticated applications and Agents with LotusScript in Domino Designer 7: LotusScript.
  • Add powerful client-side scripting to browser applications in Domino Designer 7: JavaScript.
Lotus Training Course duration

This course is sold as a 4-day course.

Lotus Training Course outline

Topic 1: Mail Overview

  • Mail terminology
  • NRPC message flow
  • SMTP message flow
  • Domino mail clients
  • License implications
  • Choosing a mail protocol
  • Network design
Topic 2: NRPC Message Transfer and Delivery
  • Protocol independence
  • Think Domino
  • Domino Domain
  • Domino Named Networks
  • Multiple Domino Named Networks
  • Multiprotocol servers
  • NRPC routing
  • Router task
  • Router task functions
  • Exercise: Test mail delivery
  • Message document internals
Topic 3: Notes Configuration
  • Create mail
  • Mail format
  • Submit mail to recipient
  • Deliver mail to user
  • Read mail
  • User registration
  • Exercise: Test mail delivery
Topic 4: Inter-Network Notes Mail Routing
  • Do you even need Connection documents?
  • Two Connection documents are needed
  • Create Connection document
  • Replicate the Domino Directory
  • Explicit inter-domain addressing
  • Error messages
  • Exercise: Connection document and Cross Certification
  • Scheduling guidelines
Topic 5: Inter-Network Routing Topologies
  • Serial topology
  • Mesh topology
  • Hub-spoke topology
  • View the routing topology
  • Exercise: Mail routing through a hub
  • Non-Adjacent Domain document
  • Exercise: Non-Adjacent Domain document
  • Combining schedules
  • On-demand routing
  • Cluster connection
Topic 6: NRPC Controls
  • Restricting mail source domains or Organizations
  • Adjacent and Non-Adjacent Domain document restrictions (NRPC)
  • Controlling message size
  • Routing by mail priority
  • Delivery Controls
Topic 7: Domino Directory and Mail Addressing
  • Directory terminology
  • How directories are used for mail
  • Return address of Notes users
  • Recipient fields
  • Short names and nicknames
  • Router use of Domino Directory
  • Local Address Book
  • Finding users in the domain
Topic 8: Directory Assistance
  • Multi-domain companies
  • Directory Assistance
  • Configure Directory Assistance
  • Exercise: Directory Assistance
Topic 9: Directory Catalogs
  • Directory Catalog: Condense and optimize
  • Directory Assistance or Directory Catalog?
  • Two versions of the Directory Catalog
  • Create Directory Catalog
  • Exercise: Create Directory Catalog
  • Mobile Directory Catalog
  • Multiple Directory Catalogs
  • Extended Directory Catalog
Topic 10: Mail Database Design
  • Mail database master design template
  • Template association
  • Single Copy Template
  • Exercise: Configure Single Copy Template
  • Limit message size
  • Shared Attachment database
  • Central Forms database
  • Alternative mail templates
Topic 11: User Mail Database Administration
  • Procedure 1: Access information about Mail users and their Mail databases
  • Procedure 2: Define Mail Settings policy
  • Procedure 3: Create full text index
  • Procedure 4: Configure multiple replica Mail databases
  • Procedure 5: Move Mail database to another directory or to another server
  • Procedure 6: Delete users and their Mail databases
  • Procedure 7: Set Mail database quotas and warning thresholds
  • Procedure 8: Monitor Mail database size
  • Database white space
  • Procedure 9: Reduce the size of a Mail database using Compact
  • Procedure 10: Configure server-based mail archiving
  • Configure server-based Mail database archive from Notes
  • Run COMPACT to perform archive
  • Procedure 11: Define an Archive Settings policy
Topic 12: Notes Mail Security
  • System-required security
  • User-option security
  • Just-in-time encryption
Topic 13: Scheduling
  • Schedule a meeting
  • Supporting technology
  • BUSYTIME.NSF operation
  • Free time lookup
  • Resource Reservations database
  • Resource administrator
  • Exercise: Scheduling on a single Home/Mail server
  • Exercise: Test single-server setup scheduling
  • Multiple Home/Mail servers in same domain
  • Free time queries across domains
  • Exercise: Multi-domain scheduling
  • Server Console commands
  • Schedule statistics
  • Troubleshooting
  • Clustered servers and multiple Resource Reservations databases
  • Non-Notes schedule exchange
  • Schedule interoperability through iCalendar
Topic 14: Single Copy Message Store
  • Message components
  • Multiple copy message store
  • Single Copy Message Store
  • Object store process
  • Enabling shared mail
  • Display information about shared mail
  • Shared object store statistics
  • Shared mail view
  • Exercise: Shared mail
  • Linking existing Mail databases
  • Excluding Mail databases
  • Move/delete user Mail database file
  • Unlinking a shared mail database
  • Other shared mail features
  • Shared mail and other server technologies
  • Drawbacks
Topic 15: SMTP Mail Transfer
  • Before you switch to SMTP
  • Server document or SMTP Inbound Site document?
  • Turn on SMTP Listener
  • Scenario 1: SMTP to route mail inside your Domino Domain
  • Internet return address for Notes
  • DNS configuration for transferring beyond your Internet domain
  • Scenario 2: SMTP to route mail to/from to the Internet
  • Exercise: Transfer messages to/from the Internet via SMTP
  • Scenario 3: Internal SMTP with outbound SMTP to Relay Host
  • Example Relay Host transfer all SMTP
  • Scenario 4: Internal NRPC with outbound SMTP to conduit
  • Example NRPC transfer to SMTP conduit
  • Smart host
  • On-demand routing
  • Extended SMTP
Topic 16: SMTP Inbound Controls
  • When controls are applied
  • Stage 1: TCP/IP connection
  • Stage 2: Before MTA connection is allowed
  • Stage 3: Before message is accepted by receiving MTA
  • Stage 4: Before message is deposited to MQ (sender controls)
  • Stage 6: Before message is deposited to MQ
  • Stage 7: Before message moved from MQ to recipients MS
  • UA connection to send message
  • Third-party products
Topic 17: Blacklists and Whitelists
  • Private and public blacklists/whitelists
  • Blacklist/whitelist processing order
  • Configure blacklists and whitelists
  • Blacklist desired actions
  • Whitelist desired actions
  • Custom SMTP error message
  • Rules integration
  • Statistics
  • Getting off of a blacklist
Topic 18: Rules
  • Limitations
  • Mail File Rules
  • Create QuickRule
  • Exercise: Create QuickRule
  • Block Mail from Sender Rule
  • Manually create a Mail File Rule
  • Rule conditions
  • Rule actions
  • Blacklist and whitelist tag Rule conditions
  • Exercise: Manually create a Rule
  • Multiple Rules
  • Stop processing action
  • System Mail Rules
  • Create a System Mail Rule
Topic 19: SMTP Outbound Controls
  • Configure SMTP outbound controls
  • Outbound sender controls
  • Outbound recipient controls
Topic 20: Internet Message Disclaimers
  • Message disclaimer basics
  • Two conditions for message disclaimers to be added
  • Define message disclaimer text and have Notes add it
  • Message disclaimers added by Router task
  • Domino Web Access message disclaimers
Topic 21: LDAP Directory Service
  • Other LDAP functions
  • Directory Assistance and Directory Catalogs
  • Configure LDAP on the server
  • LDAP client configuration
  • What LDAP returns
  • Exercise: Configure and test LDAP
  • LDAP Server Console commands
  • ldapsearch utility
  • LDAP statistics
Topic 22: POP/IMAP Clients
  • License implications
  • POP3
  • POP client configuration
  • Exercise: POP3 client configuration
  • MIME and message fidelity
  • Exercise: Send MIME-encoded message
  • IMAP
  • Notes and IMAP interoperability
  • IMAP configurationserver side
  • Modifying user Mail for IMAP
  • IMAP4 configurationclient side
  • Notes access to Internet mail
Topic 23: Internet Certificate Authority
  • Compare Notes security to Internet security
  • Internet client security overview
  • Level 1 Security: Anonymous access
  • Level 2 Security: Name and password authentication
  • Level 3: Name and password authentication over SSL
  • Create Internet Certificate
  • Step 3.1: Migrate the Organization Certifier ID to the CA Process
  • Step 3.2: Create the Internet Certificate for your company
  • Step 3.3: Create (Internet) Certificate Requests database
  • Step 3.4: Create the server Key Ring file and sign the servers Certificate
  • Step 3.5: Enable SSL on the server
Topic 24: Issue Internet Client Certificates
  • Level 4 Security: Internet client authentication
  • Request Internet Certificates for Internet mail clients
  • Issue Certificates to Notes users
  • How Notes adds Trusted Root Certificates
  • Issued Certificate List (ICL) database
  • Certificate Revocation Lists (CRL)
  • Authentication via Client Certificate
  • Checking for CRLs
  • Revoking an Issued Certificate
Topic 25: Sign and Encrypt Internet Mail
  • Outlook Express signs message to Notes user
  • Notes user signs message
  • Notes user accepts senders Certificate for encryption
Topic 26: WebMail and Domino Web Access
  • Server-side requirements for WebMail
  • Use WebMail
  • Downsides of WebMail
  • Exercise: Access Mail via browser
  • Domino Web Access
  • Server configuration for DWA
  • Enable users to use DWA
  • Domino Web Access Redirect
  • Make DWA the default mail client
  • Send signed messages
  • Send signed message to Internet mail users
  • Validate signature from Internet mail sender
  • Encrypt message sent to other Notes/DWA users
  • Encrypt message to Internet mail users
  • Certificate for authentication versus Certificate for encryption
  • Configure DOLS
  • HTTP server security configuration
Topic 27: Domino Access for Microsoft Outlook
  • Task 1: Configure Domino
  • Task 2: Register user
  • Task 3: Prepare user computer
  • Task 4: Install DAMO software on user computer
  • Task 5: Start Outlook and select DAMO Profile
Topic 28: Mail Monitoring
  • Router status
  • Server Console commands
  • Hidden memo fields
  • Mail logging
  • Supplemental logging
  • Logging level
  • Mail statistics
  • Mail trace
  • Mail Routing Event Generator
  • Domino Domain Monitoring
Topic 29: Mail Tracking and Reporting
  • MTC server task
  • User tracks mail
  • What the tracking request tells you
  • Tracking across Domino Domains
  • Track mail in Domino Administrator
  • Report on tracked mail
  • MTC console commands
  • Exercise: Mail tracking and reporting
Topic 30: Message Journaling
  • Third-party solutions
  • Configure message journaling
  • Mail Journaling database security
Topic 31: Troubleshooting and Performance
  • Dead mail
  • Check for dead mail
  • Held mail
  • Message transfer retry interval
  • Message timeout value
  • Troubleshoot submission errors
  • Troubleshoot transfer errors
  • Transfer errors and route cost
  • Troubleshoot delivery errors
  • Create/restore a deleted Mail database
  • Exercise: Mail errors
  • Custom delivery failure messages
  • SMTP troubles
  • SMTP headers
  • Improve performance

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