Managing Change Within the IT Organization

Overview

This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change.

Prerequisites

Participants who are unfamiliar with current technology trends should attend the Multi-Tier Client/Server Technical Overview.

Audience

IT managers and professionals at all levels.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format

Presentation
Written Exercises
Interactive Activities

Objectives

After this course a student should be able to

Identify the causes of change in their companies
Describe types of change
Describe alternative organizational, process, and technology models
Develop plans for person and work group change
Handle resistance to change

Course outline

Introduction
Drivers of Change

Causes of change
- Business, organizational, and technology drivers
- Identify significant changes
- Identify drivers of change

Types of Change

Scale and dimensions of change
Impact of change
Time frames for change

Technology, Organizational, and Process Models

Technology models
Organizational models
Process model

Planning and Managing Change

Planning for change
Managing change

Resistance to Change

Group and individual dynamics
Techniques for facilitating change
Conclusion