Managing IT Professionals Workshop

Overview

Effective managers play a major role in increasing the productivity and performance of IT professionals. They facilitate the rapid orientation of new employees and encourage the retention of existing, valued employees. This workshop develops and refines skills and techniques that improve management effectiveness in an IT environment.

Prerequisites

None

Audience

Managers, project managers, and team leaders.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format

Presentation
Written Exercises
Interactive Activities

Objectives

After this course a student should be able to

Differentiate between different management roles
Recognize different management styles
Set achievable and measurable goals
Evaluate performance and provide constructive feedback
Provide leadership in changing and challenging environments
Conduct meetings effectively
Encourage participation and invoke enthusiasm

Course outline

Introduction
Management Roles

Executive and line management
Team and project management

Management Styles

Organizational models and cultures
Different styles of management

Management by Objectives

Setting measurable and achievable goals
Monitoring and evaluating performance
Providing constructive criticism

Delegation

Assigning roles and responsibilities
Initiating projects and tasks
Intervention

Mentoring and Coaching

Effective mentoring
Coaching techniques

Leadership

Team and other forms of leadership
Motivating and encouraging enthusiasm

Regulations and Guidelines

Proactive management of policies and guidelines
Documentation and audit trails

Useful Management Techniques

Time management and planning
Addressing people problems
Handling difficult situations

Conclusion

Critical success factors