Overview

Information technology (IT) professionals are more productive when they can negotiate effectively with customers, business users and managers, vendors, and fellow team members. This workshop explains how to use effective negotiating techniques. It describes how to plan for a negotiation, define goals and desired outcomes, prepare ideal, realistic and fallback positions, use bargaining techniques, and deal with difficult individuals and situations. The workshop also provides opportunities for refining negotiating skills through role-plays and discussions. Each topic is reinforced by exercises and activities.

Prerequisites

Preferably, participants should have attended Communication Skills for IT Professionals workshop.

Audience

IT professionals involved in both formal and informal negotiations.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.