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Problem-Solving Skills
Business Skills Training Overview

Regardless of the specific organization or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialized groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organization. This course will show you the fundamentals of problem-solving skills—from defining your problem, to presenting it to the key decision makers in your organization.

Courses Objecties:

You will investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results.


Prerequisites

There are no prerequisite skills for this course. However, you might be interested in the following related courses: Advanced Communication Skills,Negotiating Skills,Business Presentations, and Business Writing: From E-mail to Proposals.


Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities


Target Student;

Business professionals who would like to learn effective group problem-solving techniques.


Hardware Requirements

  • Pentium® 90 MHz or higher processor, or Macintosh® PowerPC™.
  • Screen resolution of 800 x 600 set to 256 colors.
Software Requirements

  • Windows® 95, Windows® 98, Windows® 2000, Windows® ME, Windows® NT 4.0, Windows® XP Home Edition, or Windows® XP Professional.
  • Microsoft® Internet Explorer® 5.0x, 5.5, 6.0; or Netscape Navigator® (excluding 6.0 and 6.1).
  • Adobe® Acrobat Reader® 6.0 or higher; Apple® QuickTime® 5.0 or higher; Macromedia® Flash Player® 6.0.79 or higher; or Macromedia® Shockwave® 7.0.2, 8.0, 8.5, 8.5.1 or higher.
  • Turn off pop-up blocking. (Windows XP with Service Pack 2 Internet Explorer users only). .
Performance-Based Objectives

Upon successful completion of this course, students will be able to:
  • describe strategies for solving problems logically.
  • examine strategies for defining the true issue of a problem.
  • identify strategies for solving problems methodically.
  • examine business strategies for acquiring decision acceptance when problem solving
Course duration

1 Day


Business Skills Training outline

Lesson 1: Starting to Solve Problems
  • Topic 1A: The Problem-Solving Process
  • Topic 1B: The Nature of Groups
  • Topic 1C: Tools for Problem Solving
  • Topic 1D: Problem-Solving Approaches
Lesson 2: Identifying the Problem
  • Topic 2A: Determine the Problem
  • Topic 2B: Investigate the Problem
Lesson 3: Determining the Solution
  • Topic 3A: Analyze Problems Creatively
  • Topic 3B: Consider Alternate Solutions
  • Topic 3C: Choose the Best Solution
  • Topic 3D: Solutions to Group Problems
Lesson 4: Accepting a Decision
  • Topic 4A: Sell Your Solution
  • Topic 4B: Implement Decisions

 
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