Overview:
Thriving as a manager can often pose a challenge to many professionals as they have never received training or they do not understand the various facets that comprise being a manager. This course offers skills and tools to help managers understand their own supervisory styles, develop responsible employees, decrease struggles and conflict, encourage “accountable moments” as learning opportunities, and provide appropriate workplace counseling when needed.
Audience:
Managers interested in fulfilling their managerial potential.
Prerequisites
None.
Course duration:
1 day
Course outline:
1. The New Work Environment
- What’s different?
- Is work the new family?
- The nature of your job
2. Supervisory Styles
- What’s your supervisory style?
- Downpour
- Lightning
- Fog
- Sunny
- Foundational skills
- Showing empathy
- Practice
- Application
3. The Model for Keeping Responsibility Where it Belongs
- Model overview
- Step 1: Manager empowers employee
- Step 2: Employee owns the task/problem
- Step 3: Manager supports but doesn’t solve
- Step 4: Employee learns from task/problem
4. Applying the Model to Behavior and Performance Problems
- Case study 1
- Case study 2
- Case study 3
- Case study 4
- Application
5. Counseling and Mentoring
- Counseling for performance improvement
- Set limits on “confidential” conversation
- Create a fair, flexible and supportive work environment
- The next step: mentoring
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