Overview:

Today’s work environment often includes high-tech oversight with traditional supervision skills. Both can be very time consuming. This course provides strategies for balancing computer-based documentation and reporting with the face-to-face coaching and encouragement your employees need to do their best work. You will learn how to establish a regular schedule that combines both “open door” hours for your employees and colleagues and “closed door” hours for concentrating on your computer work. As a result, you will maintain visibility and relationships while ensuring the highest quality of your technical oversight work.

Audience:

Managers or supervisors

Prerequisites

None.

Course duration:

Half day

Course outline:

1. Balancing High Tech and High Touch

• Introduction: What’s different
• A quick primer on time management
• Establish a regular schedule
• Avoid the trap of “hiding” behind your computer
• Handling interruptions and emergencies