The Art of Effective Communication : Leadership Development Training

The Art of Effective Communication

Overview:

Successful communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how their communication styles and those of others can be used to avoid or exacerbate conflict.

Audience:

Management and HR Professionals.

Prerequisites

None.

Course duration:

2 days

Course outline:

1. Defining communication

What is communication?
Different levels of communication
Encoding, decoding and sending

2. Personality assessment

Personality assessment
Interpretation
Characteristics of each preference
Contribution to groups by type
Application of personality preferences

3. Communication styles

Modalities
Communication preferences
Personal communication

4. Common communication filters

Defining filters
Age
Race and ethnicity
Culture
Gender

5. Internal dialogue

The dialogue
Assumptions
Values
Undiscussable topics

6. Positional authority

Organizational constructs
Communication framework
Positional power
Credibility

7. Building rapport

The way humans connect
Active listening
Paraphrasing statements
Encouragement
Nonverbal and subtext messages

8. Avoiding unnecessary conflict

Misunderstanding and disagreements
Sources of conflict
Methods for handling conflict
Conflict management
Mitigating threatening language and ideas

9. Conflict communication styles

Defensiveness and provocations in communication
Using humor and quick comments
Being assertive, not aggressive
Making feelings explicit in communication

10. The message

Creating messages
Personal communication preferences

11. Personal communication action plan

Action plan