Overview:

Most managers are aware that the old school "command and control" method of supervising simply isn't as effective as involving employees in their development. From determining the appropriate coaching approach, to implementing a comprehensive development plan, to conducting an effective coaching session, to setting meaningful team missions and goals, this program provides the tools and techniques to increase any employee's performance.

Audience:

Managers interested in developing their coaching knowledge and techniques.

Prerequisites

None.

Course duration:

1 day

Course outline:

1. The coaching concept

• The characteristics of coaching
• The roles and responsibilities of coaching
• Determining an action plan
• Coaching communication techniques
• Listening skills and practice