Overview:

It is not unusual to hear people in companies say, “We have a communication problem here.” This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.

Audience:

Management and HR Professionals.

Prerequisites

None.

Course duration:

1 day

Course outline:

1. Introduction to the communication model

• What is communication?
• Three steps of communication
• Step 1: Prepare yourself and the other person
• Step 2: Send your message
• Step 3: Check for understanding