Overview:
A team’s success depends on its cohesion and a team’s cohesion depends upon how well built the team’s foundation is. In this course, students will learn how to identify the characteristics of effective and ineffective teams, handle and avoid conflict among team members, and make decisions and reach consensus with other group members.
Audience:
Managers or supervisors
Prerequisites
None.
Course duration:
Half day
Course outline:
1. The Basics of Teams
- Today’s teams
- Definition of team
- Informal teams
2. Phases of Team Development
- Team characteristics assessment
- Characteristics of effective teams
- Lifecycle of teams
3. Personality Types
- Benefits of using the Myers-Briggs Type Indicator ™
- Self-assessment and validation
- Opposites create balance
- Flexing to other preferences
4. Resolving Team Conflict
- Teams and conflict
- Five styles of handling conflict
- Steps to confronting and resolving conflict
- Escalation
5. Making Decisions
- Methods of making decisions
- Five steps to reaching consensus
- Avoiding groupthink
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