|
Tivoli Training Overview
This customized workshop structure consists of multiple modules that can be combined to address a specific skill set requirements and areas of interest.
The specific course streams are as follows:
- ITSM Implementation Basics
- ITSM Configuration Options
- ITSM End User Orientation
- ITSM Help Desk Support Orientation
Tivoli Training Audience
This course streams can be customized for the ITSM administrators, end users as well as for the operations and help desk staff.
Tivoli Training Topics
- ITSM Implementation Basics.
- The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment.
- ITSM Configuration Options
- The ITSM configuration options can be selected to concentrate on.
- ITSM End User Orientation
- This module addresses the skill set required by ITSM end user. The selectable options concentrate on.
- ITSM Help Desk Support Orientation
- This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
Tivoli Training Course duration
From a one day ITSM overview to an extensive System Administration training program.
Tivoli Training Course outline
1. ITSM Implementation Basics
- The target audience is anyone that will be implementing, managing and maintaining an ITSM infrastructure environment.
The duration of this set of training modules is up to 5 days. The Implementation Basics consist of the following topics:
- ITSM Overview
- Initial ITSM Server and client installation
- Administration overview
- Tailoring the server database
- Tailoring the server storage pools
- Client setup
- Policies and practices
- Schedules, automation, scripts, macros and logging
- Server backup and recovery
2. ITSM Configuration Options
- The ITSM configuration options can be selected to concentrate on:
- Disaster Recovery Manager
- Bare Machine Restore Capability
- Multi server environments
- Administration
- Configuration Management
- Exploiting Shared Resources
- Server-to-server virtual volumes
- SAN resources
- Clustering and High availability
- Protect Agents
- Data Base
- Mail Servers
- SAP Environments
- WebSphere Environments
- Hardware
- Storage Manager
- SAN Exploitation
- ITSM Reporting, Interfaces and tools
- SQL basic reporting
- ODB interface
- Reporting products and tools
3. ITSM End User Orientation
- This module addresses the skill set required by ITSM end user. The selectable options concentrate on
- ITSM Overview
- User interfaces
- User Function Exploitation
- Backup
- Recovery
- Archive
- Retrieve
4. ITSM Help Desk Support Orientation
<
- This module addresses the skill set required by ITSM user support staff. The selectable options concentrate on
- Initial ITSM client installation
- Installation verification
- Client node definition
- Associating schedules
- Associating client option sets
- Mobile client support
- User file recovery
- Backup
- Recovery
- Archive
- Retrieve
- Deferred recovery
- Scheduling methodology
- Point in time recovery
- Client backup sets
- Specialized client setup and use training
- Sysadmin’s and the command line clients
- ITSM protect agents
- Data base
- Mail
- Enterprise Resource Planning (SAP)
- Hardware
Minimum Hardware Requirements
Minimum Software Requirements
|
