ITIL Training : ITIL Managing Across the Lifecycle (MALC)

ITIL� Managing Across the Lifecycle (MALC)

ITIL Training Overview

The ITIL� Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL� Expert in IT Service Management qualification.

The Managing Across the Lifecycle course builds on the knowledge and experience that learners obtained in the Intermediate courses. Learners are required to apply this knowledge, as well as the experience they have obtained performing service management functions. Each of the scenarios covers multiple learning objectives from the MALC syllabus. Additionally, the entire syllabus is fully covered in the course. Learners, who perform well in this advanced training program, will do well in the final MALC exam.

Learners work in small teams, or operate individually, and when working in teams their team roles rotate. Each team member must lead at least one strategic assignment.

This program delivers a next generation learning experience with the MALC training program. This program will test your readiness to become an ITIL� Expert, and will guide you through the process to make sure that you understand your growth areas, as well as the areas in which you excel.

ITIL Training Audience

The ITIL Managing Across the Lifecycle course will be of interest to:

Chief Information Officers

Senior IT Managers

IT Managers

Supervisors

IT Professionals

IT Operations Practitioners

IT Development Practitioners

Individuals who require a business and management level understanding of the ITIL� service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

Individuals seeking the ITIL� Expert in IT Service Management certificate, for which this qualification is the final mandatory module.

Individuals seeking progress towards the ITIL� Master in IT Service Management, for which the ITIL� Expert in IT Service Management certificate is a prerequisite.

ITIL Training Prerequisites

Candidates for this course must hold the ITIL� Foundation Certificate (2 credits) in IT Service Management, and have obtained an additional 15 credits from a balanced selection of ITIL� Service Lifecycle or Service Capability qualifications, i.e., a total of at least 17 credits.

Course duration

5 Days

ITIL Training Course outline

1. Introduction to Managing Across the Lifecycle

MALC exam builds on the knowledge acquired in foundation and intermediate-level ITIL courses

Prerequisites for the MALC exam

Structure and scoring of the MALC exam

Bloom's Taxonomy and applying it to the types of questions that will/will not be asked on the MALC exam

MALC exam cast study

2. Key Concepts of the Service Lifecycle

Services, service management, and IT service management
Organizing functions and roles for service management
Effect of clarifying roles and using RACI
Element of value
Business value of various ITIL lifecycle stages
Approaches to risk management
Importance of knowledge management and the SKMS

3. Communication and Stakeholder Management

Coordinating business relationship management across the lifecycle
Role of business relationship management in the communication activities
Stakeholder management and communication
Using service models
Design activity coordination
Services
Managing communications and commitment throughout the lifecycle
Communication aspects of service operation
Communication strategy and plan

4. Integrating Service Management Processes Across the Service Lifecycle

Effectively and efficiently integrating service management processes across the lifecycle
Impact and relationship of service strategy to other lifecycle stages
Various lifecycle stage inputs and outputs
Value and interfaces of the various service management processes

5. Managing Service Across the Lifecycle

Importance of an approach to balanced design
Contribute to effective and efficient service management with design coordination and transition planning and support
Service transition lifecycle stages
Managing services across the lifecycle
Involving operations staff in other lifecycle stages
Sources of information helping in the implementation and improvement of services
Factors relevant to strategic assessments
Challenges, risks, and critical success factors of the strategy, design, transition, and operation lifecycle stages

6. Governance, Roles, People, Competence, and the Organization

Governance, activities, framework, and governance bodies
Relating strategy to governance
Service providers set direction, policy and strategy
Change management
Management systems
Establishing and maintaining a service management system
Organization development and departmentalization
Logical structure for a service provider
Functions and the types of services providers
Implementing and sourcing strategies

7. Measurement

Measuring and demonstrating value
Determining and using metrics
Approaches to monitoring and control
Using event management tools

8. Implementing and Improving Service Management Capabilities

Implementing service management, service management processes, and supporting tools
Different types of assessments and conducting assessments
Techniques for improving service management
Methods for implementing service management
Business value of service portfolio management

9. Review/Exam Prep