ITIL Training Overview

The ITIL® Release, Control & Validation 5-day course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Release, Control and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam.

ITIL Training Audience

The ITIL® Release, Control & Validation Capability course will be of interest to:

Individuals who have their ITIL® Foundation Certificate who want to purse the intermediate and advanced level ITIL® certifications.

Individuals and / or operational staff who require a comprehensive practical understanding of the Release, Control and Validation processes and how these may be used to enhance the quality of IT service support within an organization – for example: operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

IT professionals involved in IT Service Management implementation and improvement programs.

A typical role includes (but is not restricted to): IT professionals, IT / business managers and IT / business process owners, IT practitioners.

ITIL Training Prerequisites

Candidates for this course must hold an ITIL® Foundation Certificate (holders of Foundation certificate from an earlier version of ITIL® , e.g.: ITIL v2, must pass the current ITIL® Foundation exam before attending this course)

There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable

It is also strongly recommended that candidates:

Demonstrate familiarity with IT terminology and understand the context of Release, Control and Validation management in their own business environment

Have some experience of working in a service management capacity within a service provider environment, with responsibility relating to at least one of the following service management processes: Change management, Release management, Configuration management, Service evaluation and quality assurance, Knowledge management, Service validation and testing

It is strongly recommended that candidates read the ITIL® Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

Course duration

5 Days

ITIL Training Course outline

1. Introduction to Release, Control, and Validation

• Processes
• Purpose and Objectives
• Scope of Service Transition in Relation to the RCV Processes
• Service Transition Value to the Business
• RCV Processes Interaction with Other Lifecycle Stages
• Developing an Effective Service Transition Strategy
• Key Initiatives for Preparing for Effective Service Transition
• Planning and Coordinating Service Transition Activities
• Service Transition Process Support