CompTIA Training : CompTIA PDI+™ Certification

CompTIA PDI+™ Certification

CompTIA Training Overview

You will install, repair, configure, troubleshoot, optimize, and perform preventative maintenance of computer peripherals such as printers, scanners, copiers, and multi-function devices.

CompTIA Training Prerequisites

The students should be familiar with computers, networks, and printing. In addition, it is recommended to have basic troubleshooting or problem solving and analytical skills. Some basic knowledge on personal computers and MS Windows XP or Vista is preferred.

CompTIA Training Audience

This course is targeted toward individuals interested in the technologies and service of equipment associated with document reproduction and imaging. This course will also benefit individuals who are interested in developing entry-level skills with specific reference to the service and support of printers, scanners, copiers, fax machines, and multi-function devices. This course provides vendor-neutral basic knowledge, which can be developed based on vendor-specific knowledge.

CompTIA Training Course duration

3 days

CompTIA Training Hardware Requirements

Each student and the instructor will require one computer. The class is designed for each student to work at a student lab station that should consist of one desktop computer. If possible, you can provide other hardware items for students to install. The specifications for the desktop computer, as well as a list of other hardware items you will need to provide, are listed below.

Minimum of 512 MB of RAM for each computer.
40 GB or larger hard disk drive for each student and instructor computer.
Pentium IV 800 MHz of CPU or higher.
VGA or higher resolution video card and monitor.
Mouse or compatible tracking device.
12x (or faster) CD-ROM drive.
Windows Vista installed on all computers.
All computers should have an Internet connection.
Network adapter and network cable.
Display system to project the instructor’s computer screen.
An inkjet printer in working condition with an empty color cartridge.
A new recycled inkjet color cartridge that is compatible with the inkjet printer.
A laser printer in working condition (network printer).
A laser printer with an empty toner cartridge.
A new toner cartridge that is compatible with the laser printer.
A scanner in working condition.
A network multi-function device in working condition with print, scan, and copy functions.
A dismantled inkjet printer.
A dismantled laser printer.
A dismantled scanner.
A dismantled multi-function device.
A DHCP server is available on the network.
A computer with Windows Vista with the IP address not configured.
A computer with Windows XP with the IP address not configured.
A service manual of a printer.
Tools to perform maintenance on printing and document imaging devices.

CompTIA Training Software Requirements

Each computer requires the following software:

Microsoft® Windows XP™ Professional with Service Pack 2 or later.
Microsoft® Windows Vista™ Business Edition.

CompTIA Training Course Objectives

Upon successful completion of this course, students will be able to:

identify the basic printer types and color models.
identify the basic concepts of electromechanics.
identify the basic technologies employed in inkjet printers.
identify the basic technologies employed in Laser/LED printers.
identify and use appropriate inkjet and laser printer consumables.
identify the basic technologies employed in scanners.
identify the basic technologies employed in multi-function devices.
connect a printer/scanner to a computer and install the drivers.
identify the network communication technologies required to connect a printer, scanner, or an MFD to a network.
connect printers and scanners to a network.
maintain printing and document imaging devices.
troubleshoot printers and scanners.
ensure a safe work environment.
interact with customers professionally.

CompTIA Training Course outline

Lesson 1: Introducing Printers

Topic 1A: Evolution of Printing

Topic 1B: Color Theory Fundamentals

Lesson 2: Introducing Electromechanics

Topic 2A: Basics of Electricity

Topic 2B: Electrical Components

Topic 2C: Mechanical Components

Topic 2D: Electromechanical Components

Lesson 3: Exploring Inkjet Printers

Topic 3A: Inkjet Printer Components

Topic 3B: The Inkjet Print Process

Lesson 4: Exploring Laser/LED Printers

Topic 4A: Laser/LED Printer Components

Topic 4B: The Laser/LED Printing Process

Lesson 5: Managing Printer Consumables

Topic 5A: Replace Ink and Toner Cartridges

Topic 5B: Identify Appropriate Print Media

Lesson 6: Exploring Scanners

Topic 6A: Scanner Components

Topic 6B: The Process of Scanning

Lesson 7: Exploring Multi-Function Devices

Topic 7A: Multi-Function Device Components

Topic 7B: Functions of an MFD

Lesson 8: Installing Printers and Scanners

Topic 8A: Identify the Connectivity Components

Topic 8B: Install a Plug-and-Play Printer/Scanner

Topic 8C: Install Printer/Scanner Drivers Manually

Lesson 9: Introducing Network Communication Technologies

Topic 9A: Identify Basic Network Concepts

Topic 9B: Identify Basic Wireless Network Technologies

Topic 9C: Configure Client IP Addresses

Lesson 10: Setting Up Printers and Scanners on a Network

Topic 10A: Set Up a Network Printer Connection

Topic 10B: Set Up a Scanner Connection on a Network

Lesson 11: Maintaining Printing and Document Imaging Devices

Topic 11A: Examine Maintenance Tools and Service Documentation

Topic 11B: Maintain Printers and Scanners

Lesson 12: Troubleshooting Printing and Document Imaging Devices

Topic 12A: Identify Troubleshooting Methodologies

Topic 12B: Troubleshoot Printers

Topic 12C: Troubleshoot Scanners

Topic 12D: Troubleshoot Connectivity Issues

Lesson 13: Ensuring a Safe Work Environment

Topic 13A: Prevent Electrical Hazards

Topic 13B: Ensure Environmental Safety

Lesson 14: Interacting with Customers Professionally

Topic 14A: Communicate Effectively

Topic 14B: Demonstrate Professional Conduct

Appendix A: Mapping Course Content to the CompTIA PDI+™ Exam Objectives