Overview:

In this course, students will learn how to effectively utilize their email for business correspondence. Topics covered include how to advantageously use the subject line of an email, the proper formality, tone, and formatting of business emails, appropriate email response time, and the legal ramifications of business emails.

Audience:

Management or business professionals

Prerequisites

None.

Course duration:

1/2 Day

Course outline:

1. Email Etiquette

• Email Sample
• Email Assessment Worksheet
• Respond Promptly
• Message You Send When Not Responding Promptly
• When You Can’t Give a Detailed Response
• Typing in All Capital Letters
• Typing in All Lower Case Letters
• The Problem with Using Abbreviations
• The Problem with Using Emoticons
• What Does “Tone of Voice” Mean?
• What Tone Do You Want Your Email to Convey
• What Tone Do You not Want Your Email to Convey
• Tips for Matching Intended Tone to Perceived Tone
• Level of Formality to Take When You Don’t Know Recipient
• Rule of Thumb for Level of Formality
• The Purpose of Sending a CC
• The Purpose of Sending a BCDC
• Things to Keep in Mind When Adding Names to CC and BCC List
• What to Do Before Replying to All
• When it’s Appropriate to Reply to All
• The Importance of the Subject Field
• Guidelines for Creating Your Subject Field
• If Your Subject Field has Typos or is
• Unclear
• When to Change the Subject Field
• Pet Peeves of Receiving Attachments
• Drawbacks to Sending Attachments to Other Organizations
• Things to Keep in Mind When Sending Attachments
• Appropriate Style of Formatting
• Appropriate Items for a Signature File
• Inappropriate Items for a Signature File
• When to Use Jokes and Pictures in Email