Business Skills Training : Employee Relations

Employee Relations

Business Skills Training Overview

You will identify strategies for maintaining effective employee relations.

Course Objective:

Upon successful completion of this course, students will be able to:

identify how to communicate to enhance employee relations.
identify different ways to satisfy employees.
learn about various employment laws and how to comply with them.

Target Student:

Managers and leaders at every level within the organization.

Prerequisites:

None.

Hardware Requirements

If you wish to use the overheads provided on the interactive CD-ROM, you will need to set up a computer for yourself. If time allows and you wish to use the business simulations provided on the CD-ROM in the classroom, you will need to set up a computer for each student participating in the class.

A Pentium� III with 500 MHz (or better), or Macintosh� Intel-based or PowerPC G4 (or better) processor.

At least 512 MB of RAM.

A monitor capable of 1024 x 768 screen resolution and 32-bit color display.

Software Requirements

Each computer requires the following software:

Microsoft� Windows Vista�, Windows� XP (Professional or Home Edition), Windows 2000, or Apple� Mac OS� X 10.4 (or higher).
Microsoft� Internet Explorer� 7 (or higher), Mozilla� Firefox� 2 (or higher), or Apple� Safari� 2 (or higher), with pop-up blocking turned off.
Adobe� Flash� Player 8 (current version recommended).

Course duration

1.0 Day(s)

Business Skills Training outline

Lesson 1: Communicating for Effective Employee Relations

Topic 1A: Policies and Procedures
Topic 1B: Communicate Effectively
Topic 1C: Conduct Satisfaction Surveys

Lesson 2: Satisfying Employees

Topic 2A: Resolve Disputes
Topic 2B: Retain Employees Through Satisfaction

Lesson 3: Understanding Employment Laws

Topic 3A: Examine Employment Laws
Topic 3B: Comply with Employment Laws