How to Conduct Internal Investigations

Overview:

Discrimination, harassment, theft, substance abuse, sabotage and misconduct are a few reasons why employers conduct internal investigations. Depending on the nature of the event, sometimes a simple investigation is all that is needed. At other times, a formal investigation is required. In any event, how the investigation is handled can make the difference between a fair outcome and a lawsuit. This program gives you the knowledge and tools to conduct a good faith investigation with a reasonable conclusion, write reports that are complete yet concise and maintain rapport and respect with employees.

Audience:

HR Professionals

Prerequisites

None.

Course duration:

1 Day

Course outline:

1. The investigation framework

Facts and figures
Elements of an investigation plan
The human side of the investigation
Developing an investigation planning document

2. Understanding the legal issues

Federal laws that affect employment decisions
Avoiding lawsuits

3. The interview process

Planning each interview
Questioning techniques
Building rapport and reading body language
Tailoring your interviewing strategy to different personality types
Dealing with aggressive behaviors
Giving testimony when you�re the witness

4. Results and recommendations

Record-keeping: providing support without creating liability
Writing the final report
Retaining information and documentation
Reaching a conclusion
Communicating the decision
Choosing appropriate disciplinary action if necessary