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Prerequisites
None
Course duration
1 Day(s)
Course outline
Unit 1 : Communication styles and methods
Topic A: 0 Communication styles
- A-1: Identifying primary communication styles
- A-2: Identifying secondary communication styles
Topic B: 0 Verbal and nonverbal communication
- B-1: Using verbal communication
- B-2: Using nonverbal methods
Unit 2 : First impressions and building rapport
Topic A: 0 The importance of first impressions
- A-1: Identifying elements of a first impression
Topic B: 0 Communicating to build rapport
- B-1: Building rapport
- B-2: Establishing credibility
Topic C: 0 Building positive relationships
Unit 3 : Building relationships through feedback
Topic A: 0 The importance of providing feedback
Topic B: 0 Providing feedback
- B-1: Providing positive feedback
- B-2: Providing constructive feedback
Unit 4 : Supervisors
Topic A: 0 Understanding supervisor styles
- A-1: Handling ineffective supervisors
- A-2: Promoting an idea
Topic B: 0 Handling human resource issues
- B-1: Negotiating a raise
- B-2: Handling resignation
Unit 5 : Colleagues and subordinates
Topic A: 0 Communicating with colleagues
- A-1: Responding to a colleague?s idea
Topic B: 0 Communicating with subordinates
- B-1: Refusing a subordinate?s request
- B-2: Handling dismissal
Unit 6 : Customers and vendors
Topic A: 0 Communicating with customers
- A-1: Responding to complaints
Topic B: 0 Communicating with vendors
- B-1: Rejecting a vendor?s proposal
- B-2: Complaining to a vendor
Unit 7 : Organizational culture
Topic A: 0 Understanding organizational cultures
- A-1: Adjusting to the culture
- A-2: Discussing elements of organizational culture
- A-3: Identifying organizational culture
Topic B: 0 Cultural networks
- B-1: Using cultural networks
- B-2: Discussing roles in cultural networks
Topic C: 0 Managing physical culture
- C-1: Arranging meeting space
Topic D: 0 Managing emotional culture
- D-1: Using positive language
- D-2: Encouraging initiative
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