Email Us   Phone : 503-259-0312   
  Home    |    Instructor-led Training    |    Self-Paced Learning    |    Online Training     


Contact Us   -   Why Choose Wintrac   -   Clients    

Courses
ADA
Adobe
Agile
AJAX
Android
Apache
AutoCAD
Big Data
Business Analysis
Business Intelligence
Business Objects
Business Skills
C++ programming
Cisco
Citrix
Cloud Computing
COBOL
Cognos
ColdFusion
COM/COM+
CompTIA
CORBA
CRM
Crystal Reports
Datawarehousing
DB2
Desktop Application Software
DNS
Embedded Systems
Google Web Toolkit (GWT)
IPhone
ITIL
Java
JBoss
LDAP
Leadership Development
Lotus
Machine learning/AI
Macintosh
Mainframe programming
Microsoft technologies
Mobile
MultiMedia and design
.NET
NetApp
Networking
New Manager Development
Object oriented analysis and design
OpenVMS
Oracle
Oracle VM
Perl
PHP
PowerBuilder
Professional Soft Skills Workshops
Project Management
Rational
Ruby
Sales Performance
SAP
SAS
Security
SharePoint
SOA
Software quality and tools
SQL Server
Sybase
Symantec
Telecommunications
Teradata
Tivoli
Tomcat
Unix/Linux/Solaris/AIX/
HP-UX
Visual Basic
Visual Foxpro
VMware
Web Development
WebLogic
WebSphere
Websphere MQ (MQSeries)
Windows programming
XML
XML Web Services
Other
Communication Skills for Emerging Leaders
Overview:

Good communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.

Audience:

Management and HR Professionals

Prerequisites

None.

Course duration:

1 day

Course outline:

1. The communication process

  • Encoding, decoding and sending
  • Communication model flow chart
  • Identifying your filters
2. Personality types (MBTI)
  • Assessment
  • Interpretation
  • Application of preferences
3. Communicating as a leader
  • The extra responsibilities
  • Communicating from the “middle”
  • Being the bearer of bad news
4. Building rapport
  • The ways humans connect
  • Active listening
  • Paraphrasing statements
5. Who’s your audience?
  • Communicating with your customers
  • Communicating with your manager
  • Communicating with your team
  • Communicating in meetings

 
About us
Contact us
Careers at Wintrac
Our Clients
Why Wintrac


Register for a free training CD-ROM drawing
Refer a client or instructor and earn $$$


Wintrac Inc.
16523 SW McGwire Ct.
Beaverton OR 97007
 
© Wintrac, Inc. All rights reserved.                                                                               Site Map   |   Terms of Use   |   Privacy Policy