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Effective Writing for IT Professionals
Overview

Companies, teams, and individuals are measured by how well they communicate. This interactive workshop helps IT professionals produce more effective documents. It reviews technical writing techniques and processes and provides examples and templates for continuing use after the workshop. Company specifics, such as style guidelines, can be incorporated. Each topic is reinforced by written exercises.

Prerequisites

Good verbal and written English skills are required.

Audience

Information technology (IT) professionals who want to improve the effectiveness of their writing. This course can be customized for business professionals or mixed audiences.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for individual and group writing activities and reviews. Overhead projector, flipcharts

Format
  • Presentation
  • Written Exercises
Objectives

After this course a student should be able to

  • Describe the types of documents that IT professionals develop and use
  • Apply the basic rules of good technical writing and avoid jargon
  • Identify the needs of different audiences
  • Use outlines for organizing document content
  • Summarize key points of verbal or written information
  • Use effective presentation formats
  • Write effective electronic mail
Course outline
  • Introduction
  • Technical Writing Overview
    • Pre-sales documents and proposals
    • System development life cycle documents
    • Business documents
  • Effective Technical Writing
    • Writing basics review: sentence structure, active and passive voice, person, punctuation, using the correct words
    • Common mistakes in technical writing
  • Writing for a Target Audience
    • Assessing the target audience
    • Assessing the audience’s needs
  • Using Outlines and Summaries
    • Outline formats and elements
    • Elements of effective summaries
  • Writing Effective E-mail
    • E-mail message guidelines
  • Using Effective Presentation Formats
    • Graphics and other presentation elements
    • Presentation guidelines
  • Conclusion
    • Success factors

 
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