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How to Conduct Internal Investigations
Overview:

Discrimination, harassment, theft, substance abuse, sabotage and misconduct are a few reasons why employers conduct internal investigations. Depending on the nature of the event, sometimes a simple investigation is all that is needed. At other times, a formal investigation is required. In any event, how the investigation is handled can make the difference between a fair outcome and a lawsuit. This program gives you the knowledge and tools to conduct a good faith investigation with a reasonable conclusion, write reports that are complete yet concise and maintain rapport and respect with employees.

Audience:

HR Professionals

Prerequisites

None.

Course duration:

1 Day

Course outline:

1. The investigation framework

  • Facts and figures
  • Elements of an investigation plan
  • The human side of the investigation
  • Developing an investigation planning document
2. Understanding the legal issues
  • Federal laws that affect employment decisions
  • Avoiding lawsuits
3. The interview process
  • Planning each interview
  • Questioning techniques
  • Building rapport and reading body language
  • Tailoring your interviewing strategy to different personality types
  • Dealing with aggressive behaviors
  • Giving testimony when you’re the witness
4. Results and recommendations
  • Record-keeping: providing support without creating liability
  • Writing the final report
  • Retaining information and documentation
  • Reaching a conclusion
  • Communicating the decision
  • Choosing appropriate disciplinary action if necessary

 
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16523 SW McGwire Ct.
Beaverton OR 97007
 
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