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Lotus Domino 8 Mail Administration
Lotus Training Overview

During this course you will configure traditional Notes Mail as well as standards-based SMTP mail transfer and delivery. You will set up several mail clients, including Notes, Internet mail (POP/Outlook Express), Domino Access for Microsoft Outlook, and a browser for WebMail and Domino Web Access.

This course stresses the role of directories, including the Domino Directory, Directory Catalog, Mobile Directory Catalog, and Extended Directory Catalog, and how to make them available via Directory Assistance. It also covers the configuration of Domino to support LDAP requests.

This course also covers mail security for both Notes and Internet mail clients, including how to configure SSL on Domino and to issue Internet Certificates to users for digital signing and encryption.

Lotus Training Learning Objectives

In this course, you will learn how to:

  • configure intranet and Internet mail routing using the NRPC and SMTP protocols
  • set up Notes to send and receive mail, set up an Internet mail client to send mail via SMTP and retrieve mail via POP3 or IMAP4 protocols, use a browser to access mail via WebMail or Domino Web Access, and configure Domino Access for Microsoft Outlook
  • utilize the various directory types for mail addressing as well as for mail transfer and delivery
  • configure the Domino Server to support address lookups by Internet mail clients using LDAP
  • configure the NRPC and SMTP Router controls and restrictions to improve routing performance and reduce unsolicited email
  • utilize Notes Mail security features and serve as your own Internet Certificate Authority, create server and client Internet Certificates, enable SSL, and digitally sign and encrypt mail sent to Internet mail clients
  • support Notes Calendar and scheduling, including inter-domain resource reservations
  • configure Notes Mail to use a Shared Object Store
  • reduce Mail database size by applying a Single Copy Template and/or use design note compression
  • manage Notes Mail files using Domino Administrator with the assistance of the Administration Process
  • utilize mail monitoring, tracking, and journaling features
  • retain messages using archiving and journalling
  • monitor and troubleshoot mail transfer and delivery.
Lotus Training Audience

This course is designed for new Lotus Notes users who can: This course is part of a series of Domino administration training courses. Follow these paths to master all aspects of administering the Domino Server, Lotus Notes, and other clients:



Courses later in the series assume that you have mastered the content of earlier courses.

This course is designed for LAN administrators who are responsible for supporting mail on Lotus Domino Servers, Notes, and Internet mail clients and who:
  • are proficient Notes 8 Mail users
  • have installed and configured a Domino 8 Server
  • understand basic DNS and SMTP principles
  • have taken the Lotus Domino 8 Administration Basics and Lotus Notes 8 Administration courses or have the equivalent knowledge and experience.
Lotus Training Course duration

This course is sold as a 4-day course (but there is much more material in the course than you can cover in four days!)

Lotus Training Course outline

    Topic 1: Mail Overview
      Mail terminology
      NRPC message flow
      SMTP message flow
      Domino mail clients
      License implications
      Choosing a mail protocol
      Network design

    Topic 2: NRPC Message Transfer and Delivery
      Protocol independence
      Think Domino
      Domino Domain
      Domino Named Networks
      Multiple Domino Named Networks
      Multiprotocol servers
      NRPC routing
      Router task
      Router task functions
      Exercise: Test message delivery
      Message document internals

    Topic 3: Notes Configuration
      Create message
      Message format
      Submit message to recipient
      Deliver message to user
      Read messages
      User registration
      Exercise: Test message delivery

    Topic 4: Inter-Named Network NRPC Routing
      When you need Connection documents
      Two Connection documents are needed
      Create Connection document
      Replicate the Domino Directory
      Explicit inter-domain addressing
      Error messages
      Exercise: Connection document and Cross Certification
      Scheduling guidelines

    Topic 5: Inter-Named Network Routing Topologies
      Serial topology
      Mesh topology
      Hub-spoke topology
      View the routing topology
      Exercise: Message routing through a hub
      Non-Adjacent Domain document
      Exercise: Non-Adjacent Domain document
      Combine schedules
      On-demand routing
      Cluster connection

    Topic 6: NRPC Controls
      Restricting message source domains or Organizations
      Adjacent and Non-Adjacent Domain document restrictions (NRPC)
      Control message size
      Routing by message priority
      Delivery Controls

    Topic 7: Domino Directory and Message Addressing
      Directory terminology
      How directories are used for mail
      Return address of Notes users
      Recipient fields
      Short names and nicknames
      Router use of Domino Directory
      Local Contacts
      Local Recent Contacts
      Finding users in the domain

    Topic 8: Directory Assistance
      Multi-domain companies
      Directory Assistance
      Configure Directory Assistance
      Exercise: Directory Assistance
      Authentication-only secondary directories

    Topic 9: Directory Catalogs
      Directory Catalog: Condense and optimize
      Directory Assistance or Directory Catalog?
      Two versions of the Directory Catalog
      Create Directory Catalog
      Exercise: Create Directory Catalog
      Mobile Directory Catalog
      Multiple Directory Catalogs
      Extended Directory Catalog

    Topic 10: Mail Database Design
      Mail database master design template
      Template association
      Single Copy Template
      Exercise: Configure Single Copy Template
      Database compression
      Limit message size
      Shared Attachment database
      Central Forms database
      Alternative mail templates

    Topic 11: User Mail Database Administration
      Procedure 1: Access information about mail users databases
      Procedure 2: Define Mail Settings policy
      Procedure 3: Create full text index
      Procedure 4: Create multiple replica Mail databases
      Procedure 5: Move Mail database to another directory or server
      Procedure 6: Delete users and their Mail databases
      Procedure 7: Set Mail database quotas and warning thresholds
      Procedure 8: Monitor Mail database size
      Database white space
      Procedure 9: Reduce the size of a Mail database using Compact
      Procedure 10: Configure Out-of-Office notifier
      Procedure 11: Enable Inbox Maintenance agent
      Procedure 12: Configure Recall Sent Messages feature

    Topic 12: Notes Mail Security
      System-required security
      User-option security
      Just-in-time encryption

    Topic 13: Calendar and Scheduling
      Schedule a meeting
      Supporting technology
      BUSYTIME.NSF operation
      Free time lookup
      Resource Reservations database
      Resource administrator
      Exercise: Scheduling on a single Home/Mail server
      Exercise: Test single-server setup scheduling
      Multiple Home/Mail servers in same domain
      Free time queries across domains
      Exercise: Multi-domain scheduling
      Server Console commands
      Schedule statistics
      Troubleshooting
      Clustered servers and multiple Resource Reservations databases
      Non-Notes schedule exchange
      Schedule interoperability through iCalendar

    Topic 14: Single Copy Message Store
      Message components
      Multiple copy message store
      Single Copy Message Store
      Object store process
      Enabling shared mail
      Display information about shared mail
      Shared object store statistics
      Shared mail view
      Exercise: Shared mail
      Linking existing Mail databases
      Excluding Mail databases
      Move/delete user Mail database file
      Unlinking a shared mail database
      Other shared mail features
      Shared mail and other server technologies
      Drawbacks

    Topic 15: SMTP Mail Transfer
      Before you switch to SMTP
      Server document or SMTP Inbound Site document?
      Turn on SMTP Listener
      Scenario 1: SMTP to route mail inside your Domino Domain
      Internet return address for Notes
      DNS configuration for transferring beyond your Internet domain
      Scenario 2: SMTP to route mail to/from to the Internet
      Exercise: Transfer messages to/from the Internet via SMTP
      Scenario 3: Internal SMTP with outbound SMTP to Relay Host
      Example Relay Host transfer all SMTP
      Authenticated connection to relay host
      Scenario 4: Internal NRPC with outbound SMTP to conduit
      Example NRPC transfer to SMTP conduit
      Smart host
      On-demand routing
      Extended SMTP

    Topic 16: SMTP Inbound Controls
      When controls are applied
      Stage 1: TCP/IP connection
      Stage 2: Before MTA connection is allowed
      Stage 3: Before message is accepted by receiving MTA
      Stage 4: Before message is accepted by MTA (sender controls)
      Stage 5: Before message is deposited to MQ (recipient controls)
      Stage 6: Before message is deposited to MQ (message controls)
      Stage 7: Before message is moved from MQ to recipients MS
      UA connection to send message
      Third-party products

    Topic 17: Blacklists and Whitelists
      Private and public blacklists/whitelists
      Blacklist/whitelist processing order
      Configure blacklists and whitelists
      Blacklist desired actions
      Whitelist desired actions
      Custom SMTP error message
      Rules integration
      Statistics
      Getting off of a blacklist

    Topic 18: Rules
      Limitations
      Mail File Rules
      QuickRules
      Exercise: Create QuickRule
      Block Sender Rule
      Manually create a Rule
      Exercise: Manually create a Rule
      Multiple Rules
      Blacklist and whitelist tag Rule conditions
      System Mail Rules
      Create a System Mail Rule

    Topic 19: SMTP Outbound Controls
      Configure SMTP outbound controls
      Outbound Sender Controls
      Outbound Recipient Controls

    Topic 20: Internet Message Disclaimers
      Message disclaimer basics
      Two conditions for message disclaimers to be added
      Define message disclaimer text and have Notes add it
      Message disclaimers added by Router task
      Domino Web Access message disclaimers

    Topic 21: POP/IMAP Clients
      License implications
      POP
      POP client configuration
      Exercise: POP client configuration
      MIME and message fidelity
      Exercise: Send MIME-encoded message
      IMAP
      Notes and IMAP interoperability
      IMAP configurationserver side
      Modifying user Mail for IMAP
      IMAP configurationclient side
      Notes access to Internet mail

    Topic 22: LDAP Directory Service
      What is LDAP used for?
      Configure LDAP on the server
      Configure the LDAP client
      What LDAP returns
      Exercise: Configure and test LDAP
      LDAP Server Console commands
      ldapsearch utility
      LDAP statistics
      Tivoli Directory Integrator

    Topic 23: Internet Certificate Authority
      Compare Notes security to Internet security
      Internet client security overview
      Level 1 Security: Anonymous access
      Level 2 Security: Name and password authentication
      Level 3: Enable SSL
      Obtain Internet Certificate
      Procedure 3.1: Migrate the Organization Certifier ID to the CA Process
      Procedure 3.2: Create the Internet Certificate
      Procedure 3.3: Create Internet Certificate Requests database
      Procedure 3.4: Create the server Key Ring file with Trusted Root Certificate
      Procedure 3.5: Enable SSL on the server

    Topic 24: Issue Internet Client Certificates
      Level 4 Security: Internet client authentication
      Request Internet Certificates for Internet mail client
      Authentication using Client Certificates
      Issue Certificates to Notes users
      How Notes adds Trusted Root Certificates
      Notes users request Client Certificate from third-party CA
      Issued Certificate List (ICL) database
      Certificate Revocation Lists (CRL)
      CRLs and authentication by Client Certificate
      Checking for CRLs
      Revoking an Issued Certificate
      Certificate revocation checking through OCSP

    Topic 25: Sign and Encrypt Internet Mail
      Import Certificate into Outlook Express
      Outlook Express signs message to Notes user
      Notes user signs message
      Notes user accepts senders Certificate for encryption

    Topic 26: WebMail and Domino Web Access
      Server-side requirements for WebMail
      Use WebMail
      Downsides of WebMail
      Exercise: Access Mail via browser
      Domino Web Access
      DWA Lite
      Server configuration for DWA
      Configure users to use DWA
      Domino Web Access Redirection
      Launch from DWA Redirection to DWA Lite
      Make DWA the default mail client
      Contact list synchronization
      Send signed messages
      Send signed message to Internet mail users
      Validate signature from Internet mail sender
      Encrypt message sent to other Notes/DWA users
      Encrypt message to Internet mail users
      Certificate for authentication versus Certificate for encryption
      Quota enforcement
      Use DWA offline

    Topic 27: Security for Browser-Accessed Mail
      Firewalls and proxies
      Fight denial of service attacks
      Fight invalid URLs and buffer overflows
      Restrict access by IP address
      Limit HTTP methods
      Enforce Server Access Lists
      Fewer user name variations
      Protect Internet Passwords
      Failed Internet password tracking/lockout
      Security Settings policy document fields
      Change Internet Password
      Best Practice: Use Client Certificates and SSL for authentication

    Topic 28: Domino Access for Microsoft Outlook
      Task 1: Configure Domino
      Task 2: Register user
      Task 3: Prepare user computer
      Task 4: Install DAMO software on user computer
      Task 5: Start Outlook and select DAMO Profile

    Topic 29: Mail Monitoring
      Router status
      Server Console commands
      Hidden message fields
      Mail logging
      Supplemental logging
      Logging level
      Mail statistics
      Mail trace
      Mail Routing Event Generator
      Domino Domain Monitoring

    Topic 30: Mail Tracking and Reporting
      MTC server task
      User tracks mail
      What the tracking request tells you
      Tracking across Domino Domains
      Track mail in Domino Administrator
      Report on tracked mail
      MTC console commands
      Exercise: Mail tracking and reporting

    Topic 31: Message Archiving and Journaling
      Local message archiving
      Server-based message archiving
      Configure server-based Mail database archive from Notes
      Run COMPACT to perform archive
      Schedule Compact to run
      User access to Archive database
      Define an Archive Settings policy
      Calendar Cleanup
      Message journaling
      Configure message journaling
      Mail Journaling database security
      Keep message recipients when journaling
      Third-party solutions

    Topic 32: Troubleshooting and Performance
      Dead message
      Check for dead messages
      Held message
      Message transfer retry interval
      Message timeout value
      Transfer and delivery delay notifications
      Troubleshoot submission errors
      Troubleshoot transfer errors
      Transfer errors and route cost
      Troubleshoot delivery errors
      Reverse-path setting for forwarded messages
      Convert TNEF file attachments
      Create/restore a deleted Mail database
      Exercise: Mail errors
      Custom delivery failure messages
      SMTP troubles
      SMTP headers
      Improve performance

 
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