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Lotus Domino R5 Mail Administration
Lotus Training Overview

During this course you configure traditional Notes mail as well as standards-based SMTP mail transfer and delivery. You set up the Notes client, a POP3 and IMAP4 Internet mail client, and a Web browser to send and receive mail.

This course stresses the role of directories, including the Domino Directory, Directory Assistance, and the Directory Catalog. It also covers the configuration of Domino to support LDAP requests.

This course also covers mail security for both Notes and Internet mail clients, including the use of X.509 certificates for digital signing and encryption.

This is an intensely practical course, offering significant hands-on experience with the Domino Server and Domino Administrator software.

Lotus Training Learning Objectives

In this course, you will learn how to:

  • configure Intranet and Internet mail routing using the NRPC and SMTP protocols
  • set up the Notes client to send and receive mail and set up an Internet mail client to send mail via SMTP and retrieve mail via POP3 or IMAP4 protocols
  • utilize the Domino Directory, Directory Assistance, and the Directory Catalog (server and mobile versions) for mail addressing as well as for mail transfer and delivery
  • configure the Domino Server to support name and address book lookups by Internet mail clients using LDAP
  • utilize Notes mail security features and serve as your own Internet Certificate Authority, create Server and client X.509 digital IDs, enable SSL, and digitally sign and encrypt Internet mail
  • support Notes calendar and scheduling, including inter-domain resource reservations
  • configure Notes mail to use a Shared Object Store
  • move Notes mail files using the Administration Process
  • monitor and troubleshoot mail transfer and delivery.
Lotus Training Audience

This course is part of a series of courses. Follow these paths to master all aspects of the Domino Server, Domino Administrator, and the administration of Lotus Notes and browser clients:

Courses later in the series assume that you have mastered the content of earlier courses.

This course is designed for LAN administrators who are responsible for supporting mail on Lotus Domino Servers, Notes

Clients, and Internet mail clients and who:

  • are proficient Notes R5 mail users
  • have installed and configured a Domino Server (R5)
  • have taken the Domino Administration Basics and Notes Client Administration courses or have the equivalent knowledge.
You will find the course especially rewarding if you have already installed a Domino Server and a handful of Notes Clients and have had some experience designing Notes databases.

Lotus Training Course duration

4 days

Lotus Training Course design

This course balances lecture with hands-on exercises.

Please consult the Set Up document for this course to make sure the correct environment is in place before starting the course. This course requires a pre-configured Domino Server, a pre-configured Domino Administrator/Notes client.

Lotus Training Course outline

Topic 1: Mail Overview
 
Key points
Mail Terminology
Terms applied to Internet mail
Message flow in Notes mail
Choosing a mail protocol
Mail file access
Notes client access to Internet mail
Mail requirements and this course

Topic 2: NRPC Message Transfer
 
Key points
Protocol independence
Think Domino
Domino Domain
Notes Networks
Multiple Notes Networks
One WAN, multiple Notes Networks
Multiprotocol servers
Notes mail architecture
Router task
Exercise: Test mail delivery
Message document internals

Topic 3: Notes Client Configuration
 
Key points
Create mail
Format mail
Submit mail to recipient
Deliver mail to user
Read mail
User Registration
Exercise: Test mail delivery
ACL considerations
Agent Manager security
Limiting pre-delivery agents and rules

Topic 4: Inter-Network Notes Mail Routing
 
Key points
Do you even need Connection documents?
Two Connections are needed
Create Connection document
Replication is necessary
Explicit inter-domain addressing
Error messages
Exercise: Connection document
Routing by mail priority
Routing restrictions
Scheduling guidelines

Topic 5: Inter-Network Routing Topologies
 
Key points
Serial topology
Mesh topology
Hub-Spoke topology
Viewing the routing topology
Exercise: Mail routing through a hub
Non-Adjacent Domain document
Exercise: Non-Adjacent Domain document
Combining schedules
On-Demand Routing
Cluster connection

Topic 6: Domino Directory and Addressing
 
Key points
Directory Terminology
How directories are used
Recipient fields
Short names and nick names
Router use of Domino Directory
Local Address Book

Topic 7: Directory Assistance
 
Key points
Multi-domain companies
Directory Assistance
Configure Directory Assistance
Exercise: Directory Assistance

Topic 8: Directory Catalog
 
Key points
Condense and optimize
Directory Assistance or Directory Catalog?
Two versions of the Directory Catalog
Create Directory Catalog
Exercise: Create Directory Catalog
Mobile Directory Catalog
Method 1: Manually create replica of Directory Catalo
Method 2: Setup Profile
Type-ahead and type-down addressing
"Look in" address book
Search for people
Just-in-time encryption
Sample code for People view Action

Topic 9: SMTP Mail Transfer
 
Key points
The complete Internet mail client
All Mail Servers connect to the Internet
Internet mail addressing
Internal domain routing
Exercise: Route mail via SMTP
Smart host
Relay Host
Routing via NRPC to an SMTP Server
Message control
Extended SMTP
On-Demand Routing

Topic 10: Internet Mail Clients
 
Key points
License implications
POP3 Server task
POP3 client configuration
Exercise: POP3 client configuration
MIME and message fidelity
Exercise: Send MIME encoded message
IMAP task
Notes and IMAP4 interoperability
IMAP configuration Server side
Convert existing mail files to use IMAP
IMAP4 configuration Client side
Browser mail client
Exercise: Access mail via browser

Topic 11: Mail Addressing using LDAP
 
Key points
Other LDAP functions
Configure LDAP on the Server
LDAP client configuration
What LDAP returns
Exercise: Configure and test LDAP

Topic 12: Notes Mail Security
 
Key points
System-required security
User-optional security

Topic 13: Internet Certificate Authority
 
Key points
Internet mail client security overview
Anonymous access
Name and password authentication
Name and Password Authentication over SSL
Create Server's Internet Certificate
Create Internet Certificate
Internet client authentication
Internet certificates for Internet clients
Internet certificates for Notes clients

Topic 14: Internet Mail Client Security
 
Key points
Internet certificates for signatures and encryption
Outlook Express signs message
Notes client signs message
Notes client accepts sender's certificate for encrypt
Outlook Express client accepts sender's certificate fryption

Topic 15: Notes Scheduling Administration
 
Key points
Calendaring versus Team Scheduling
Supporting technology
Schedule Manager operation
Free time lookup
Calendar Connector
Freetime lookup failure
Create Resource Reservation database
Setup on Single Mail Server
Exercise: Single Server
Mobile users and free time lookup
Drawbacks of remote scheduling
Setup on multiple Mail Servers in same domain
Freetime queries across domains
Exercise: Multi-domain scheduling
Non-Notes schedule exchange
Calendar Connector over Notes Direct Dialup
Resource administrator
Server console commands
Schedule statistics
Troubleshooting

Topic 16: Single Copy Message Store
 
Key points
Message components
Multiple copy message store
Single Copy Message Store
Object store process
Enabling shared object store
Displaying information
Linking existing messages
Creating a new shared object store
Delivery/Transfer option
Excluding Mail files
Move/delete user Mail file
Consolidating links
Purging old links
Shared object store statistics
Shared mail view
Command summary
Exercise: Shared mail
Other features
Drawbacks

Topic 17: User Mail Database Administration
 
Key points
Working with Mail databases
Full text index
Multiple Mail databases
Move user Mail database
Delete a user
Mail quotas
Database size logging
Database white space
Compact
Mail Archive

Topic 18: Mail File Design
 
Key points
Mail database design templates
Template association
Multiple design templates
Limiting message size
Shared attachment database
Central forms database

Topic 19: Mail Monitoring
 
Key points
Router status
Hidden Memo fields
Mail logging
Supplemental logging
Logging level
Mail statistics
Mail probes
Mail Trace

Topic 20: Mail Tracking and Reporting
 
Key points
MTC Server task
User tracks mail
What the tracking request tells you
Tracking across domains
Track mail in Domino Administrator
Report on tracked mail
MTC console commands
Exercise: Mail tracking and reporting
Mail probes

Topic 21: Troubleshooting and Performance
 
Key points
MAIL.BOX administration
Checking for dead mail
Held mail
Troubleshooting submission errors
Troubleshooting transfer errors
Troubleshooting delivery errors
Adding a user mail file w/o registration
Exercise: Mail errors
Custom Delivery Failure Messages
Mail performance


 
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