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Managing Change Within the IT Organization
Overview

This interactive workshop describes techniques for facilitating the change process. It helps to modify long-standing IT (information technology) organizational paradigms, examines types of change, and allows participants to explore the behaviors and feelings of those experiencing change. Role-playing activities assist participants in becoming agents for change.

Prerequisites

Participants who are unfamiliar with current technology trends should attend the Multi-Tier Client/Server Technical Overview.

Audience

IT managers and professionals at all levels.
Maximum number of participants: 12

Course duration

2 Days

Classroom Requirements

Room set up as horseshoe and large enough for team activities, or with break-out rooms for team activities. Overhead projector, flipcharts.

Format
  • Presentation
  • Written Exercises
  • Interactive Activities
Objectives

After this course a student should be able to

  • Identify the causes of change in their companies
  • Describe types of change
  • Describe alternative organizational, process, and technology models
  • Develop plans for person and work group change
  • Handle resistance to change
Course outline
  • Introduction
  • Drivers of Change
    • Causes of change
      • Business, organizational, and technology drivers
      • Identify significant changes
      • Identify drivers of change
  • Types of Change
    • Scale and dimensions of change
    • Impact of change
    • Time frames for change
  • Technology, Organizational, and Process Models
    • Technology models
    • Organizational models
    • Process model
  • Planning and Managing Change
    • Planning for change
    • Managing change
  • Resistance to Change
    • Group and individual dynamics
    • Techniques for facilitating change
    • Conclusion

 
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16523 SW McGwire Ct.
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