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Resolving Conflict at Work: Improving Workplace Relationships
Overview:

One of the key ingredients to successful workplace relationships is the ability to prevent conflict from occurring. However, as this is not always a possibility, another important facet of workplace relationships is the ability to quickly and productively resolve that conflict. This course will enable students to identify their network of relationships at work and how to manage these relationships so that unnecessary conflict is avoided. Students will also learn the steps necessary for effective conflict resolution and how to interact with difficult team members.

Audience:

Management and HR Professionals

Prerequisites

None.

Course duration:

Half days

Course outline:

1. Understanding the system

  • Styles of behavior within the system
  • Your network of relationships
  • Assessing roles in the system
2. Preventing conflict from occurring
  • Keys for improving business relationships
  • Analyze your interactions
  • Develop, test, and revise your strategy
  • Follow through and be consistent
3. Focusing on team relationships
  • Team communication roadblocks
  • Practice these communication skills
  • Keys to effective listening
  • Meeting communications assessment
  • Enhance cooperation in meetings
  • If conflict occurs during a meeting
4. Resolving conflict productively
  • What doesn’t work
  • Four steps of conflict resolution
  • Coping with rocky relationships
  • Dealing with tricky team members

 
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