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The Art and Science of Communication
Overview:

It is not unusual to hear people in companies say, “We have a communication problem here.” This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.

Audience:

Management and HR Professionals.

Prerequisites

None.

Course duration:

1 day

Course outline:

1. Introduction to the communication model

  • What is communication?
  • Three steps of communication
  • Step 1: Prepare yourself and the other person
  • Step 2: Send your message
  • Step 3: Check for understanding
2. Increasing the effectiveness of each interaction
  • Building rapport
  • Encouragement
  • Expressive and receptive body language
  • Eight guidelines for expressing positive feedback
  • Credibility
  • Be direct without being rude
  • Positive phrasing
  • Telling a story
3. Communicating in difficult situations
  • Communicating in conflict
  • “I” messages and positive intent
  • De-escalate emotions
  • Dealing with extreme anger
  • Uncovering hidden agendas
  • Giving negative feedback
  • Receiving negative feedback

 
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Wintrac Inc.
16523 SW McGwire Ct.
Beaverton OR 97007
 
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